1. General provisions
1.1. These Terms of Use (hereinafter — Terms) govern the use of the website https://thermocomfort-store.com (hereinafter — Website). The Website is operated by Marks Fishmans (hereinafter — Seller).
1.2. By accessing or using the Website, you confirm that you have read, understood and agree to these Terms.
1.3. If you do not agree with any provision of the Terms, please discontinue use of the Website.
1.4. The Seller reserves the right to amend these Terms at any time by publishing an updated version on the Website. Continued use of the Website after changes are published constitutes acceptance of the updated Terms.

2. Use of the website
2.1. The Website is intended for consumers aged 18 or over making purchases for personal or household use.
2.2. By using the Website, you agree to:

• provide accurate and truthful information when placing an order;
• not use the Website for any unlawful purpose;
• not distribute harmful, misleading or illegal content;
• not attempt to gain unauthorised access to the Website's systems.

2.3. The Seller reserves the right to restrict access for users who violate these Terms.

3. Intellectual property
3.1. The Website content — texts, images, logos, design and other materials — is the intellectual property of the Seller or its licensors and is protected by copyright law.
3.2. Reproducing, distributing or publicly displaying any Website content without the Seller's written permission is prohibited.

4. Limitation of liability
4.1. The Seller endeavours to ensure uninterrupted Website operation but does not guarantee error-free or continuous availability.
4.2. The Seller shall not be liable for losses arising from technical failures, third-party actions or force majeure.
4.3. The Seller's liability shall in no event exceed the value of the specific transaction.

5. Contact and complaints
5.1. For questions and complaints, please contact: thermocomfortstore@gmail.com
5.2. For consumer rights matters, contact the Consumer Rights Protection Centre (CRPC): www.ptac.gov.lv
5.3. EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
6. Applicable law
6.1. These Terms are governed by the laws of the Republic of Latvia. Disputes shall be resolved by Latvian courts.
6.2. If any provision of the Terms is found invalid, the remaining provisions remain in force.

1. Data controller information
Data controller: Marks Fishmans
Email: thermocomfortstore@gmail.com
Website: https://thermocomfort-store.com
This Privacy Policy is established in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and the Personal Data Processing Law of the Republic of Latvia.

2. Personal data collected and purposes of processing

Order processing

• First name and last name
• Delivery address
• Email address
• Phone number
• Payment information (processed by payment provider)

Legal basis: performance of a contract (Art. 6(1)(b) GDPR).

Customer service

• Correspondence and communications
• Content of complaints and enquiries

Legal basis: legitimate interests (Art. 6(1)(f) GDPR).

Marketing (with your consent only)

• Email address
• Website browsing history

Legal basis: consent of the data subject (Art. 6(1)(a) GDPR). You may withdraw consent at any time.

3. Data retention periods

• Order data — 10 years (accounting requirements);
• Customer service data — 3 years;
• Marketing data — until consent is withdrawn.

4. Recipients of personal data
Your personal data may be shared with:

• Delivery service providers (delivery address for order fulfilment);
• Payment service providers (transaction processing);
• IT service providers (Website maintenance);
• Government authorities (as required by law).

Personal data is never sold or shared with third parties for marketing purposes.

5. Transfers outside the EU/EEA
Where data is transferred outside the European Economic Area, we ensure appropriate safeguards in accordance with Art. 46 GDPR (standard contractual clauses or adequacy decision).

6. Your rights
Under GDPR you have the following rights:

• Right of access — to receive information about your personal data;
• Right to rectification — to request correction of inaccurate data;
• Right to erasure ("right to be forgotten") — to request deletion;
• Right to restriction of processing;
• Right to data portability — to receive data in a structured format;
• Right to object to processing based on legitimate interests;
• Right to withdraw consent at any time.

Submit requests to: thermocomfortstore@gmail.com. We will respond within 30 days.

7. Right to lodge a complaint
If you believe your data processing infringes GDPR, you may lodge a complaint with the Latvian supervisory authority:
Data State Inspectorate (DVI)
Address: Blaumana iela 11/13-15, Riga, LV-1011
Tel.: +371 67 223 131 | Email: info@dvi.gov.lv | Website: www.dvi.gov.lv

8. Data security

• Secure SSL/TLS connection;
• Access controls on data processing systems;
• Regular security assessments.

9. Policy updates
We will notify you of material changes by publishing an updated version on the Website with the revision date.

1. What are cookies?
Cookies are small text files that a website stores on your device. They help the Website function, remember your preferences and analyse visitor behaviour.

2. Types of cookies and their purposes
Strictly necessary cookies (no consent required)
Required for the Website to function:

• Session cookies — maintain your login state and shopping cart;
• Security cookies — protection against fraudulent requests (CSRF);
• Consent cookies — remember your cookie preferences.

Functional cookies (with your consent)

• Language and region settings;
• Product comparison lists;
• Recently viewed products history.

Retention period: up to 12 months.
Analytical cookies (with your consent)

• Google Analytics — visitor counts, page views, behaviour analysis. Data is anonymised before being sent to Google servers.

Retention period: up to 26 months.
Marketing cookies (with your consent)

• Facebook Pixel — enables personalised advertising on the Facebook platform;
• Google Ads — conversion tracking and remarketing.

Retention period: up to 24 months.

3. Managing cookies
On your first visit you will see a cookie banner where you can choose which cookies to allow. You can change your preferences at any time via "Cookie settings" in the Website footer or through your browser settings:

• Chrome: Settings → Privacy → Cookies;
• Firefox: Settings → Privacy & Security;
• Safari: Preferences → Privacy;
• Edge: Settings → Cookies and site permissions.

Note: disabling strictly necessary cookies may affect Website functionality.

4. Third-party cookies

• Google Privacy Policy: https://policies.google.com/privacy
• Facebook Privacy Policy: https://www.facebook.com/privacy/policy/

1. Ordering process
1.1. To make a purchase, select a product on the Website, add it to your cart and follow the checkout steps.
1.2. Before confirming your order, you will see a summary showing the product, price, delivery costs and total amount.
1.3. An order confirmation will be sent to your email address. The contract is formed when the Seller confirms your order.
1.4. All prices are in euros (EUR) and include VAT where applicable.

2. Payment

• Bank transfer;
• Payment cards (Visa, Mastercard);
• Online banking payments (Stripe).

Payments are processed via a secure encrypted connection. The Seller does not store card details.

3. Delivery
3.1. Delivery times are stated on each product page and during checkout.
3.2. Delivery costs are included in the order total before confirmation.
3.3. Risk and ownership transfer to the Buyer when the product is delivered to the Buyer or the designated third party.

4. Right of withdrawal (14-day cooling-off period)
4.1. Under EU Directive 2011/83/EU and Latvian consumer law, you have the right to withdraw from a purchase within 14 calendar days without giving any reason.
4.2. The withdrawal period starts:

• from the day the product is received (physical goods);
• from the date the contract is concluded (services or digital content).

4.3. To exercise the right of withdrawal, send a clear statement to thermocomfortstore@gmail.com including: name, order number, date and the product(s) you are returning.
4.4. You may use the EU standard withdrawal form (see Appendix below).

5. Returning products
5.1. After notifying us of your withdrawal, return the product within 14 days.
5.2. Products must be returned:

• in original or suitable packaging;
• with all accessories included;
• in unused, saleable condition.

5.3. Return shipping costs are borne by the Buyer unless the Seller states otherwise.
5.4. The Seller may reduce the refund if the product has been unreasonably handled or its value has diminished.

6. Refunds
6.1. The Seller will refund the full amount paid, including original delivery costs, within 14 days of receiving the withdrawal notice or the returned product (whichever is later).
6.2. The refund will be made using the same payment method used for the original purchase.

7. Exceptions to the right of withdrawal
The right of withdrawal does not apply to:

• Products made to the consumer's specifications or clearly personalised;
• Products that deteriorate rapidly;
• Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed;
• Digital content where download has commenced with the consumer's consent.

8. Product warranty and complaints
8.1. Statutory consumer guarantee: you are entitled to file a complaint about product non-conformity within 2 years of receiving the product (pursuant to the Consumer Rights Protection Law of Latvia).
8.2. If a product is damaged or does not match the description, please notify us immediately (no later than 2 months) at thermocomfortstore@gmail.com with the order number and photographs.
8.3. The manufacturer's commercial guarantee (if stated) supplements but does not replace your statutory rights.

9. Dispute resolution
9.1. Unresolved disputes may be submitted to the CRPC (www.ptac.gov.lv) or the EU ODR platform: https://ec.europa.eu/consumers/odr
9.2. Jurisdiction: Republic of Latvia.

APPENDIX: EU STANDARD WITHDRAWAL FORM
(Complete and return this form only if you wish to withdraw from the contract)
To: Marks Fishmans, thermocomfortstore@gmail.com
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
Ordered on: _____________________________________________________________
Received on: ____________________________________________________________
Name of consumer(s): ____________________________________________________
Address of consumer(s): _________________________________________________
Signature of consumer(s) (paper form only): ________________________________
Date: ___________________________________________________________________
(*) Delete as appropriate.